service design ⁽²⁾

I tend to write a lot about customer service and how (poorly) companies handle customer dissatisfaction because it’s such a source of success and failure. Customer experience is something I try to excel at as a business owner. Unfortunately, not every business shares my priorities, as this case shows.

For a very long time, the quintessential sign that someone had more than a cursory interest in you at a bar was their act of sharing their phone number. Books have been written on how to get a date and the “number” is a linchpin step in most of them. However modern technology may soon make that obsolete as the use of identifiers is replaced by referencing someone as who they are.