clv
The true cost of poor customer service
This case began when I made a book order online. I buy a lot of books as I love learning through reading. Leading a busy life, I didn’t track the exact shipping time and the exact shipping date. But after a week or so, I did get an SMS and an email stating that I had a package waiting to be picked up. They did not however state by when I had to get it. So I managed to eventually get the time to go pick it up. It turns out that the package had been sent back the very same day.